📦 Return Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

🕒 Returns Window

We accept returns within 30 days of receiving your item.

To be eligible for a return:

• Item must be unused and in the same condition you received it
• It must be in the original packaging
• You’ll need the receipt or proof of purchase
  

🔁 How to Start a Return

To start a return, please eamail us at  hellopuzzara@gmail.com with:

• Your order number
• A brief reason for the return
• Photo of the item (if damaged or incorrect)
  

Please do not send items back without contacting us first.

If your return is accepted, we’ll send you:

• A return shipping label (if applicable)
• Instructions on how and where to send your package
  

💥 Damages & Issues

Please inspect your order upon arrival. If it is:

• Defective
• Damaged
• Or you received the wrong item
  

Contact us immediately so we can make it right.

💳 Refunds

Once we receive and inspect your return:

• We’ll notify you of the approval or rejection
• If approved, your refund will be processed to your original payment method within 5–10 business days
  

Please remember it can take some time for your bank or credit card company to process and post the refund.